Refund Policy

At studyamigos.com, we strive to provide high-quality educational resources and services. However, we understand that circumstances may arise where you need to request a refund. Please read our refund policy carefully to understand the conditions under which refunds may be granted.

1. General Refund Policy

We offer a refund for eligible services under the following conditions:

• Digital Products (Courses, E-books, etc.):

  • Refunds are available within 7 days of purchase if you are not satisfied with the product, provided you have not accessed more than 10% of the content.
  • Once you have accessed more than 10% of the course or digital product, refunds are no longer eligible.
  • Refunds are issued using the same method of payment used for the purchase. Processing times may vary depending on your payment provider.

• Subscription Services (Memberships, Ongoing Learning Programs):

  • You may cancel your subscription at any time. If you cancel within the first 7 days of the subscription period and have not utilized any significant services (e.g., accessed courses, used study material), you are eligible for a refund.
  • After 7 days, refunds for subscription fees will not be provided, but you can still cancel the subscription to avoid future billing.

2. Non-Refundable Items

Certain purchases and services are non-refundable:

• Consultation Services: Any fees paid for personalized services such as tutoring, one-on-one consultations, or expert advice are non-refundable once the service has been rendered.
• Promotions & Discounts: Items purchased during sales, with promotional discounts, or through special offers are generally non-refundable unless stated otherwise.
• Donations: Donations made through the platform for charitable or educational causes are not refundable.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@studyamigos.com with the subject line "Refund Request".
2. Include the following details in your email:
   • Your full name and email address used during the purchase.
   • The order number or transaction ID.
   • The reason for requesting the refund.

We will review your request and respond within 5-7 business days. If approved, refunds will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days, depending on your payment provider.

4. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company, as there may be a processing delay. If you’ve done this and still have not received your refund, contact us at support@studyamigos.com, and we will assist you further.

5. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page, and it is your responsibility to review this page periodically for any updates.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@studyamigos.com
Phone: 09030933922
Address: Building 616, Kolkata, 30